Refund Policy

Last Updated: October 2026

AS LABS Peptides (“AS LABS”, “we”, “us”, or “our”) is committed to providing customers with a professional and transparent ordering experience. Please review this Refund Policy before submitting an order.

1. Order Requests

Orders submitted through the AS LABS website are initially treated as order requests and may require review before confirmation.

Submitting an order request does not guarantee acceptance or fulfillment of the order.

Once an order has been reviewed and accepted, applicable payment and fulfillment instructions will be provided.

2. Order Cancellations

If you need to cancel an order, please contact AS LABS as soon as possible.

Cancellation requests may be accepted when an order has not yet been processed or dispatched.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

3. Incorrect or Damaged Products

If you receive an incorrect or visibly damaged product, contact us as soon as possible after delivery.

Please provide:

• Your order number
• Product name
• Description of the issue
• Clear photographs or other relevant evidence where applicable

We will review the issue and determine an appropriate resolution.

4. Missing Items

If an item appears to be missing from your order, contact us promptly with your order number and details of the missing item.

Our team will review the order and shipping information before determining the appropriate resolution.

5. Product Quality or Documentation Concerns

If you believe there is an issue concerning product documentation, identification, packaging, or other quality-related information, contact us with the relevant product and batch information.

Where applicable, we may request photographs, batch information, or other documentation to assist with our review.

6. Refund Eligibility

Refund eligibility is determined on a case-by-case basis based on the circumstances of the order, its processing status, applicable laws, and the information available to us.

Where a refund is approved, the refund will generally be processed using the applicable payment method or another agreed method where appropriate.

7. Non-Refundable Situations

Refunds may not be available for:

• Products that have been opened, altered, contaminated, or improperly stored
• Products damaged after delivery due to improper handling or storage
• Orders where the customer provided incorrect information
• Requests made after an applicable review period
• Products or orders that have already been processed or dispatched, where cancellation is no longer possible
• Situations where a refund is prohibited by applicable law

8. Shipping Costs

Shipping charges may not be refundable unless the refund is approved due to an error attributable to AS LABS or another circumstance where reimbursement is required by applicable law.

If a product is returned or replaced, any applicable shipping arrangements will be communicated during the resolution process.

9. Refund Processing

Once a refund has been approved, we will communicate the applicable refund process and expected processing timeframe.

The time required for funds to appear in your account may also depend on your payment provider or financial institution.

10. Contact Us

For questions regarding cancellations, refunds, damaged products, incorrect orders, or other order concerns, please contact:

AS LABS Peptides

Email: [YOUR EMAIL ADDRESS]

WhatsApp: [YOUR WHATSAPP NUMBER]

Please include your order number whenever contacting us about an existing order.

Research Use Notice

All AS LABS products are strictly intended for legitimate laboratory research and in-vitro analytical purposes.

Products are not intended for human consumption, clinical treatment, diagnosis, therapeutic use, or prevention of disease.

Customers are responsible for ensuring that their purchases and intended research activities comply with all applicable laws, regulations, and institutional requirements.